ACN Group

CAPABILITIES:

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[CAPABILITIES]

> network development and management

> care management

>	quality management

> information management

> operations management

+	CLINICAL SUPPORT PROGRAM

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Quality Management

At ACN Group, our commitment to improving health care means continually improving our own administrative and clinical processes.

Performance Measurements
We continually measure our performance through a variety of methods, including:

Patient Satisfaction Surveys – Patients are surveyed on their health care experience annually.
Practitioner Committees – Health care professionals weigh in on issues important to them such as best practices and data reporting.
Information Management – We use the information in our data warehouse to streamline processes, recognize educational opportunities, and identify communication needs.

Quality Improvement Committee
Our Quality Improvement Committee puts the information we learn from performance measurements to work. A combination of health care professionals and ACN Group executives, this committee is responsible for all policy and programs that have an impact on practitioner/patient relationships.

Accreditation and Compliance
An important part of quality management is meeting accreditation and compliance standards. ACN Group remains current on all government requirements applicable to our organization – including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its related regulations. In addition, ACN Group has been accredited with URAC since September 2000 in the areas of Health Network with Credentialing and Utilization Management.

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Clinical Support Program
Learn more about ACN Group's care management philosophy — the Clinical Support Program — it's the foundation of everything we do.

Contact Us
E-mail us to find out more about our quality management programs.